Privacy Notice

Glenside Finance Ltd takes the security of your personal data seriously and would like to draw your attention to this Privacy Notice.

What we collect

When you make an application for finance, whether via an introducer or directly we collect will collect personal data about you to allow us to process your application. The personal data we may collect from you directly is:

  • Name
  • Date of Birth
  • Current full address
  • Email address
  • Historical information (as appropriate) such as previous addresses and names
  • Financial information such as payslips and bank statements
  • Copy of driving license

Further we may seek information from other third parties such as credit reference agencies (CRA’s) and fraud prevention agencies (FRA’s). Further information on this is below.

How your information will be used and our relationship with CRA’s

Your personal details and those of any joint applicant will be treated confidentially and your information will be used by us and only shared with appropriate third parties. Such third parties will include credit reference agencies (CRAs), any other organisations for use in credit making decisions, any introducer who you have instructed and our IT supplies.

We process your personal data on the basis that we have a legitimate interest to verify identity, prevent fraud and money laundering in order to protect our business interests and to comply with our legal obligations. Legitimate interest is one of the lawful purposes that allow us to process data under the Data Protection Act 2018.

With the exception of the above, we will not disclose any information to any other organisation outside of Glenside Finance Ltd unless we are required to do so for legal or regulatory purposes.

We will not share your information with third parties for marketing purposes. We may occasionally market to you.

As noted above in order to process your application, we will perform credit and identity checks on you with one or more Credit Reference Agencies (CRAs). We may also carry out further periodic searches at CRA’s to allow us to manage your account with us.

To do this, we will supply your personal information to CRAs. This will include your name, date of birth and residential address. It may also include additional information such as your salary, previous residential addresses and other information you provide as part of your credit application.

The CRAs will match this information to the records they hold about you, and provide in return, both public information (including the electoral register) and shared credit information in relation to your financial situation and financial history.

CRA’s will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

We will use the information provided by you and also the CRA’s to:

  • Assess your creditworthiness and whether you can afford any proposed loan;
  • Verify the accuracy of the data you have provided to us;
  • Prevent criminal activity, e.g fraud and money laundering;
  • Manage your account(s);
  • Trace and recover any debts; and
  • Ensure any offers provided to you are appropriate to your circumstances.

We will continue to exchange information about you with CRA’s while you have a relationship with us. We will also inform the CRA’s about your settled accounts. If you borrow and do not repay in full or on time, CRA’s will record the outstanding debt. This information may be supplied to other organisations by CRA’s.

When CRA’s receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.

If you are making a joint application, or tell us that you have a spouse or a financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRA’s will also link your records together and these links will remain on your and their files until such time as your partner successfully files for a disassociation with the CRA’s to break the link.

The CRAs have produced a standard Credit Reference Agency Information Notice (CRAIN) which sets out how data will be processed and shared by the three CRAs, namely, Experian, Equifax and TransUnion. Further information about CRAIN can be found by going to the following links:

www.experian.co.uk/crain
www.equifax.co.uk/crain
www.callcredit.co.uk/crain

Retention of Data

If we enter into an agreement with you your details will be retained throughout the life of the agreement and for an additional period of six years after the completion of your agreement or as long as is deemed necessary in accordance with the Data Protection Act 2018.

If your proposal is declined we will aim to destroy any paperwork provided within 3 months from the decline. We may retain some electronic information concerning your application for a longer period, but only for as long as appropriate. For example, it may be appropriate to retain certain information to allow us to contact you in the future or to monitor applications from a certain source.

All information you provide is stored in secure servers and is kept within the United Kingdom.

Note that the Credit Reference Agencies (CRA’s) will retain your information in accordance with their own policies and details concerning your application may be retained by them even in the event that your application is declined. We would therefore strongly recommend that you review the information notices above should you be unsure.

Your Rights

The UK GDPR and the Data Protection Act 2018 provides individuals with eight rights:

  • The right to be informed;
  • The right to access;
  • The right to rectification;
  • The right to be forgotten (right to erasure);
  • The right to restrict processing;
  • The right to data portability;
  • The right to object;
  • The right not to be subject to automated decision making

Generally, these rights allow you to seek additional information concerning the use of your data by us, what data we hold and also allow you to make requests concerning how we process your. For example, you could request that we do not use your data for marketing purposes.

Please note that your rights are not “absolute” and upon receiving a request we can use our best judgment to deem whether or not to allow a request. An example of where we may deny a request is in respect of sharing details with CRA’s. The sharing of information with CRA’s assists with fraud prevention and ensuring that the provision of credit to individuals is not compromised. Therefore, there is a legitimate interest in sharing information with CRA’s. Consequently we will only restrict such sharing in limited circumstances such as in the event that a mistake has been made.

If you wish to make a request under the Data Protection Act 2018 then please use the details below. We will then aim to respond to your request in a reasonable time frame.

Contact Us

If you require further information about how we use your data or to make a request under the Data Protection Act 2018 you can write to us at Glenside Finance Ltd, 9 The Parks, Haydock, WA12 0JQ, email us at info@glensidefinance.co.uk or telephone us on 01942 466 035.

Information Commissioner

We are registered with the Information Commission Office (ICO) under registration number Z7969031. The ICO is the ultimate authority on how data is used in England and Wales.

Should you be dissatisfied with how we use your personal data then you have the right to complain the Information Commissioners Office (“ICO”). Details are available at https://ico.org.uk/concerns/

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